Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Olivia Jewelry pieces?
We use high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones. Each product page provides specific material details for that item.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-engraved or personalized pieces are final sale and cannot be returned.
Do you offer a warranty on your jewelry?
Yes, all Olivia Jewelry purchases include a one-year limited warranty that covers manufacturing defects. This does not cover normal wear and tear, loss, or accidental damage.
How should I care for my jewelry?
To maintain brilliance, avoid contact with perfumes, lotions, and chlorine. Clean your jewelry gently with a soft cloth and store it in the provided pouch to prevent scratching.
Can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.